Frequently Asked Questions
Buying and Selling Dolls
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Do you
accept dolls on consignment?
Debra's Dolls is now accepting dolls on consignment on a limited
basis. Please contact debra@debrasdolls.com
for more information.
How do I go about
buying a doll off of the web site?
Email Debra or phone
(856) 478-9778 anytime. The phone rings both at the shop & at
our private residence; your calls are always welcome. Please read
our Terms of Purchase before ordering
a doll or contacting Debra. Debra's Dolls does not currently offer
a secure order form on the site, preferring to handle orders via
email or telephone.
Will I be charged
sales tax?
We are only required to collect sales tax on orders shipped
to the state of New Jersey. All other orders will not be charged
sales tax. New Jersey state sales tax is 7 percent.
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Do you accept Credit
Cards?
Yes, Debra's Dolls accepts Visa, Mastercard, Discover, & American
Express.
How do I pay with
a credit card?
Because our site does not have a secure order form, you will
need to call or fax Debra with your credit card information. Email
Debra for details.
How do I return a doll?
If you purchased a doll from Debra's Dolls off of the web site,
and that doll is found to be at odds with its description, you may
return it within three days for a full refund minus shipping expenses.
Please contact Debra before returning any merchandise. And do read
our Terms of Purchase before buying.
How do I put a doll on layaway?
Email Debra to discuss
layaway payment options on any doll that you are interested in purchasing.
Layaway is available for up to one year, and prices are firm on
all layaway purchases. You can make payments by mailing a check
or money order to Debraís Dolls monthly or by providing Debra
with your credit card number, so that equal payments may be charged
to your card each month. Layaway payments are due by the end of
each month. You will receive a detailed receipt when your deposit
is made, and an additional receipt (listing all payments) when the
doll is paid for in full. For more information, read our Terms
of Purchase.
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How do I go about
selling my doll?
Debra's Dolls is always interested in buying one doll or an
entire collection. We also buy antique doll clothing, doll furniture,
doll houses, shoes, accessories, and out-of-print doll books.
Because we are in the business of selling dolls, we do not pay
full retail value for any doll. However, the prices we pay are
very generous & competitive. We buy dolls outright, so you
don't have to wait for your money. Debra Gulea does not buy dolls
via mail order. If you have a doll or collection that you would
like to sell, email Debra
to arrange a time to bring your merchandise to the shop for consideration.
Are these your
"best" prices?
Though prices are firm on all layaway purchases, Debra's Dolls
offers a discount on outright purchases. A typical discount is
10%, though sometimes a greater discount can be offered. We can
not offer as great as a discount if the order is paid for with
a credit card, due to processing fees. In fairness to all, we
offer the same discount to collectors as we offer to other dealers.
Always inquire as to the "best price" on any doll.
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Where are layaway
dolls kept while payments are being made?
Dolls on layaway stay at Debra's Dolls until they are paid
for in full.
Most of the time,
layaway dolls are wrapped and stored in a locked cabinet in the
house. Typically the dolls are packaged in bubble wrap, but acid
free tissue paper may be used in addition, on request. Sometimes,
layaway dolls remain in a locked showcase in the shop, with a
sold tag indicating that they are no longer available for sale.
All of the dolls at Debra's Dolls, including those on layaway,
are fully insured, and Debra's Dolls has an advanced burglar alarm
system and smoke detectors, plus three watch dogs! It is also
important to note that we have a smoke-free home and shop.
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I have a doll on
layaway, but am unable to continue making payments.
What do I do?
Let Debra know that you will need to cancel the layaway. You
will receive a credit for the amount already paid, and will have
30 days to select an item currently in inventory of equal or lesser
value to that amount. For more details regarding our layaway policy,
refer to the layaway contract that you were furnished upon purchase
of the doll, or to our Terms of Purchase.
Do you have gift
certificates?
Yes, you can purchase a gift certificate in any amount from
Debra's Dolls.
How will the doll
be packaged & shipped?
Dolls that have sleep eyes (eyes that open and close) will have
their wigs removed and the inside of their heads packed with tissue
paper to secure the eye rockers during transit. Dolls with sleep
eyes that also have solid dome heads will have their heads removed
& then packed with tissue paper (email
Debra if this concerns you). Diapers are placed over the head
to provide padding, the entire doll is wrapped in bubble wrap, and
placed face down inside a cardboard box lined with Styrofoam peanuts
or other suitable packing materials. The box is then sealed &
placed inside an additional box of peanuts or packing materials.
Dolls are shipped via UPS and insurance is highly recommended.
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Do you ship dolls
outside of the United States?
Yes. We are happy to ship dolls all over the world. International
orders are sent via US Air Mail. We have shipped many dolls to Japan,
Germany, Australia, CaNADDA, and other countries. If you are an international
buyer and have difficulty communicating in English, Debra's husband
Ioan is fluent in French and Romanian, and can also speak some Italian.
He is happy to assist you in purchasing a doll.
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How much does shipping
cost?
This depends on your order, but shipping usually starts at $20.
Per doll (including insurance). We are happy to provide you with
a shipping quote on any item on the site.
Will my package be
insured?
All antique dolls, doll clothing, and accessories sold off of
the web site will be insured for full value, regardless of whether
they are shipped via UPS or US Priority Mail. Insurance is highly
recommended on international orders shipped through US Air Mail,
but is not always possible, depending on your country of residence.
If you are an international buyer, email
Debra to find out if insurance is available to your home country,
and to receive a shipping quote. Insurance is optional on AS-IS
dolls sold on EBAY, though it is always advisable. Debra's Dolls
is not responsible for any damage incurred during shipping if you
opt not to have your package insured.
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What guarantee do
I have that the doll is as described?
Debra's Dolls has a reputation for honesty and integrity. Debra
Gulea determines the condition of each doll after a careful inspection
of the doll with a black light, fluorescent light, and magnifying
lens. Any damages or repairs to the head or body are noted on the
web site, on the price tags in our shop, and on your receipt upon
purchase. Debra is a dealer with ten years of experience, a UFDC
apprentice judge, a member of NADDA, and a researcher who has published
articles in Antique Doll Collector and Doll Reader magazines. Debra
Gulea is qualified to accurately assess the age, attribution, and
physical condition of the antique dolls she sells. Debra's Dolls
adheres to NADDA's Code of Ethics, and
NADDA has an ethics committee in place to mediate any disputes should
they arise. In the unlikely event that a doll is found to be at
odds with its description, the doll may be returned to Debra's Dolls
within three days for a full refund minus shipping expenses. For
more information on our sales policy, go to Terms
of Purchase.
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How do I return a
doll?
If you purchased a doll from Debra's Dolls off of the web site,
and that doll is found to be at odds with its description, you may
return it within three days for a full refund minus shipping expenses.
Please contact Debra before returning any merchandise. And do read
our Terms of Purchase before buying.
Can I sell your dolls
for you on my web site?
No. While you are welcome to add a link to my site from your
web site, you may not picture or represent my dolls on your site.
I do not wholesale dolls. Debra's Dolls sells directly, not through
other parties.
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Why should I visit
the shop in Mullica Hill, NJ?
Debra's Dolls is the best place to buy an antique doll. Though
you can view our current offerings and buy with confidence from
our web site, a visit to the shop is a fun and relaxing way to purchase
an antique doll. Because the shop occupies three rooms of our house,
the atmosphere here is comfortable, and you can sit at a table and
take all the time you'd like examining and contemplating your purchases.
Let Debra demonstrate how to inspect dolls for damages and repairs
using a black light, fluorescent light, and magnifying lens. Bring
a doll you'd like to dress, and spend the day playing with our large
selection of antique doll clothing & accessories (most of which
is not shown on the web site). In addition to Debra's Dolls, there
are over 30 antiques and specialty shops and multi-dealer antiques
centers in Mullica Hill, all within walking distance on Main Street.
Most of the shops are located in 18th & 19th century buildings
and structures. For more information on historic Mullica Hill, visit
the Mullica
Hill web site.
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Still have a question?
Email Debra.
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