Frequently Asked Questions
About The Website
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How
long have you been online?
Debra's Dolls has been online since August 1998, though we have
been selling dolls via mail order since 1990.
How often is the
web site updated?
The website is updated on the first day of every month. Feel
free to email us and inquire about dolls recently added to our inventory
between updates.
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Do you sell dolls
on EBAY?
Although we have sold dolls on EBAY in the past, today Debra's Dolls infrequently offers dolls for sale on this (or any other) auction site. Our EBAY user ID is debrasdolls.com and we do maintain an EBAY
About Me
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How do I go about
buying a doll off of the web site?
Email Debra or phone
(856) 478-9778 anytime. The phone rings both at the shop & at
our private residence; your calls are always welcome. Please read
our Terms of Purchase before ordering
a doll or contacting Debra. Debra's Dolls does not currently offer
a secure order form on the site, preferring to handle orders via
email or telephone.
Will I be charged
sales tax?
We are only required to collect sales tax on orders shipped
to the state of New Jersey. All other orders will not be charged
sales tax. New Jersey state sales tax is 6 percent.
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How do I pay with
a credit card?
Because our site does not currently have a secure order form,
you will need to call or fax Debra with your credit card information.
Debra's Dolls accepts Visa, Mastercard, Discover, & American
Express cards. Email Debra
for details.
How will the doll
be packaged & shipped?
Dolls that have sleep eyes (eyes that open and close) will have
their wigs removed and the inside of their heads packed with tissue
paper to secure the eye rockers during transit. Dolls with sleep
eyes that also have solid dome heads will have their heads removed
& then packed with tissue paper (email
Debra if this concerns you). Diapers are placed over the head
to provide padding, the entire doll is wrapped in bubble wrap, and
placed face down inside a cardboard box lined with Styrofoam peanuts
or other suitable packing materials. The box is then sealed &
placed inside an additional box of peanuts or packing materials.
Dolls are shipped via UPS and insurance is highly recommended.
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Are EBAY dolls shipped
the same way? What about doll clothing?
Because most of the dolls offered on EBAY are AS-IS dolls, sold
without reserve, they are typically shipped via US Priority Mail
and single-boxed. This keeps the shipping price low, keeping in
line with the selling price of the doll. However, if the doll on
EBAY is particularly valuable and/or fragile, it will be double-boxed
& shipped via UPS or US Priority Mail. Doll clothing is usually
shipped in a US Priority Mail envelope or box.
Do you ship dolls
outside of the United States?
Yes. We are happy to ship dolls all over the world. International
orders are sent via US Air Mail. We have shipped many dolls to Japan,
Germany, Australia, CaNADDA, and other countries. If you are an international
buyer and have difficulty communicating in English, Debra's husband
Ioan is fluent in French and Romanian, and can also speak some Italian.
He is happy to assist you in purchasing a doll.
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How much does shipping
cost?
This depends on your order, but shipping usually starts at $20.
Per doll (including insurance). We are happy to provide you with
a shipping quote on any item on the site.
Will my package be
insured?
All antique dolls, doll clothing, and accessories sold off of
the web site will be insured for full value, regardless of whether
they are shipped via UPS or US Priority Mail. Insurance is highly
recommended on international orders shipped through US Air Mail,
but is not always possible, depending on your country of residence.
If you are an international buyer, email
Debra to find out if insurance is available to your home country,
and to receive a shipping quote. Insurance is optional on AS-IS
dolls sold on EBAY, though it is always advisable. Debra's Dolls
is not responsible for any damage incurred during shipping if you
opt not to have your package insured.
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What guarantee do
I have that the doll is as described?
Debra's Dolls has a reputation for honesty and integrity. Debra
Gulea determines the condition of each doll after a careful inspection
of the doll with a black light, fluorescent light, and magnifying
lens. Any damages or repairs to the head or body are noted on the
web site, on the price tags in our shop, and on your receipt upon
purchase. Debra is a dealer with ten years of experience, a UFDC
apprentice judge, a member of NADDA, and a researcher who has published
articles in Antique Doll Collector and Doll Reader magazines. Debra
Gulea is qualified to accurately assess the age, attribution, and
physical condition of the antique dolls she sells. Debra's Dolls
adheres to NADDA's Code of Ethics, and
NADDA has an ethics committee in place to mediate any disputes should
they arise. In the unlikely event that a doll is found to be at
odds with its description, the doll may be returned to Debra's Dolls
within three days for a full refund minus shipping expenses. For
more information on our sales policy, go to Terms
of Purchase.
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How do I return a
doll?
If you purchased a doll from Debra's Dolls off of the web site,
and that doll is found to be at odds with its description, you may
return it within three days for a full refund minus shipping expenses.
Please contact Debra before returning any merchandise. And do read
our Terms of Purchase before buying.
Can I sell your dolls
for you on my web site?
No. While you are welcome to add a link to my site from your
web site, you may not picture or represent my dolls on your site.
I do not wholesale dolls. Debra's Dolls sells directly, not through
other parties.
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Why should I visit
the shop in Mullica Hill, NJ?
Debra's Dolls is the best place to buy an antique doll. Though
you can view our current offerings and buy with confidence from
our web site, a visit to the shop is a fun and relaxing way to purchase
an antique doll. Because the shop occupies three rooms of our house,
the atmosphere here is comfortable, and you can sit at a table and
take all the time you'd like examining and contemplating your purchases.
Let Debra demonstrate how to inspect dolls for damages and repairs
using a black light, fluorescent light, and magnifying lens. Bring
a doll you'd like to dress, and spend the day playing with our large
selection of antique doll clothing & accessories (most of which
is not shown on the web site). In addition to Debra's Dolls, there
are over 30 antiques and specialty shops and multi-dealer antiques
centers in Mullica Hill, all within walking distance on Main Street.
Most of the shops are located in 18th & 19th century buildings
and structures. For more information on historic Mullica Hill, visit
the Mullica
Hill web site.
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How do I find what
I am looking for on the web site?
Use the Site Shortcuts link or our convenient Site
Map to find what you are looking for. The Debra's Dolls web
site also features a convenient search feature found on the left
hand side of each page. Still can't find what you're looking for?
Email debra@debrasdolls.com,
or call the shop at 1-856-478-9778.
Still have a question?
Email Debra.
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